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Home/Refund Policy

Refund Policy

Last updated: 21 July 2026

This policy explains when Social Magnetize ("we", "the company") issues refunds. In short: if we don't deliver what we agreed within the timeframe we set with you, you're refunded in full. That timeframe is agreed up front and reflects the service — a recovery or unban is often a matter of days; a press or de-indexing campaign runs longer. Completed, successful work is non-refundable, and because our services differ, the specifics vary by service.

General policy

  • You're refunded in full when a service isn't delivered within the timeframe we agreed for your case.
  • Pro-rated refunds for partially completed work may be considered at our discretion after review.
  • Clients who breach our Terms of Service may be ineligible for a refund. Each case is assessed individually, and approval is at our sole discretion.

Account recovery & unbans

Full refund if the account isn't recovered within the agreed timeframe — usually a matter of days, and set with you before we start. We aren't liable for re-banning or compromise caused by your own conduct after delivery. Successful recoveries are non-refundable.

Username claims & changes

Full refund if the requested username can't be delivered within the timeframe we agree for your case. No refunds are issued for username changes, profile-URL modifications, or visibility switches made during a campaign.

Verification

Full refund if the badge isn't delivered within the agreed window. Account modifications, username changes, or third-party interference may void the order and refund eligibility. Completed verifications are non-refundable.

Verification with PR (bundled)

Fully refundable if verification isn't achieved within the agreed timeframe. Because this route builds press first, that timeframe is longer, and we set it with you before starting. The PR component becomes non-refundable once delivered, regardless of the verification outcome.

PR & media placement

Refundable if the promised publications can't be secured within the agreed delivery period. Completed placements are non-refundable.

Reputation repair

Refundable if the content isn't removed or de-indexed within the agreed timeframe — set with you up front, since removals and de-indexing can take longer than a recovery. Successfully removed or de-indexed content is non-refundable. Partial results may warrant a pro-rated refund at our discretion.

Deletion of delivered results

If you delete acquired results or engagement after delivery, the campaign is voided with no refund or compensation.

Questions

Email contact@socialmagnetize.com and we'll walk you through it.